Get complete peace of mind.
Security-focused and Preventative Maintenance Support, an extension to our high-performance WordPress hosting.
Stand the test of time.
Are you terrified of the real threat that one day your WordPress site could fall to its knees as malicious actors ravish through your file system and expose your data?
Are you locked out of your WordPress site?
Our security-focused and preventative maintenance support plan offers you true peace of mind. We guarantee quick incident response times, essential for timely crisis resolution.
Let that sink in. Timely crisis resolution. Medieval prides itself on quick response. In a time of crisis — something that is impacting on your business, causing you to stress, this high level of support is crucial.
Don't let your business suffer from the brutal aftermath of a compromised website. It is not a matter of if, it's when.
Malware-infected websites need to be dealt with swiftly, and you shouldn't take any chances with the possibility of re-infection.
If your website gets infected with malware, time is of the essence. Pull your site down immediately, before Google notices. Otherwise, it will be too late, and the reputation of your site is already damaged, and recovery from this will be difficult. Your website credibility goes out the window once Google begins flagging it as deceptive.
If your WordPress site makes you $$$, don't settle for anything less than a security plan that is as robust and comprehensive as ours. WordPress accounted for 90% of all hacked CMS (Content Management System) sites in 2018. It's a target with mass appeal. Threats are real. Why risk your business at all?
Guardtower — Your first line of defence
A strong firewall that is lightweight and super fast. It protects against many types of attacks and threats, including;
Robust .htaccess-based firewall, fine-tuned for your site, and updated regularly.
Offers account-level protection against a wide range of malicious requests, bad bots, automated attacks, spam, and many other types of threats and nonsense.
Reduce attack surfaces
Watchtower — 24/7 live monitoring
Robust monitoring solution to ensure we can react quicker.
Site uptime monitoring — We check your website every five minutes to make sure it's up and running smoothly, so you don't miss a potential lead.
WordPress core integrity monitoring — We check the integrity of your WordPress "core files" every 15 minutes of the day. If something is not supposed to be there, your site gets shut down immediately to prevent further damage. Our system will put up a temporary placeholder page.
Royal Guard — Ready to serve
May only be purchased in conjunction with Guardtower. Can not be purchased as a remedial fix to an existing infected site.
Hacker Cover — If for any reason your website does get hacked under our care, we'll put it right, and it won't cost you a cent more.
If your site is compromised, injected with malware or hacked, we'll begin the recovery process within two hours of being notified during business hours. If we get informed outside business hours, we'll schedule the work for the earliest possible time on the very next business day. Please note, in any case, your site will be taken down and replaced with a placeholder page immediately.
Frequently Asked Questions
The fine print
You are responsible for the security and proper use of all passphrases used to access your website, and you must take all necessary steps to ensure that they are kept confidential, used correctly and not disclosed to unauthorised people. You must inform us immediately if you have any reason to believe that there has been a breach of security or trust.
Our security-focused and preventative maintenance support plans are an extension of our hosting service offering, providing additional peace of mind in case something goes wrong. The entirety of our Scope of Support document still applies, with exceptions made to areas that are superseded by this plan. Requests that are "Outside the Scope of Support" are not covered under these plans.
We can never ensure 100% protection for any WordPress site, nor can we guarantee that hackers will never compromise your site. There are numerous factors, such as the number and type of plugins installed, quality of code, and human trust, that affect the attack surface area and likelihood. If your site is compromised, injected with malware or hacked, and you have an active Royal Guard plan, we will recover it at no additional charge. In the absence of this plan, additional charges may apply for site recovery.