Have the most straight-forward and reactive security service we offer.
Security-focused and Preventative Maintenance Support, an extension to our high-performance WordPress hosting.
Stand the test of time.
Are you terrified of the real threat that one day your WordPress site could fall to its knees as malicious actors ravish through your file system and expose your data? Are you locked out of your WordPress site?
Our security-focused and preventative maintenance support options offer you true peace of mind. We guarantee quick incident response times, essential for timely crisis resolution.
Let that sink in. Timely crisis resolution. Medieval prides itself on quick response. We do this day in day out. In a time of crisis — something that is impacting on your business, causing you to stress and panic, this high level of support is crucial.
Don't let your business suffer from the brutal aftermath of a compromised website. It is not a matter of if, it's when. Malware-infected websites need to be dealt with swiftly, and you shouldn't take any chances with the possibility of re-infection.
If your website gets infected with malware, time is of the essence. Pull your site down immediately, before Google notices. Otherwise, it will be too late, and the reputation of your site is already damaged, and recovery from this will be difficult. Your website credibility goes out the window once Google begins flagging it as deceptive.
Guardtower — Your first line of defence
A strong firewall that is lightweight and super fast. It protects against many types of attacks and threats, including;
Robust .htaccess-based firewall, fine-tuned for your site, and updated regularly.
Offers account-level protection against a wide range of malicious requests, bad bots, automated attacks, spam, and many other types of threats and nonsense.
Reduce attack surfaces
Customised to protect your site.
Watchtower — 24/7 reactive monitoring, 1440 times a day.
Robust monitoring solution to ensure we can react to site issues quicker.
Site uptime monitoring — We check your website every five minutes to make sure it's up and running smoothly, so you don't miss a potential lead. Includes alerts to our support team for expired or redirected domains, and server 500 errors on your homepage.
WordPress core integrity monitoring — We check the integrity of your WordPress "core files" every 5 minutes of the day. If something is not supposed to be there, your site gets shut down immediately to prevent further damage. Our system will put up a temporary "service not available" page to ward of hackers and leave Google in the dark about your malware-infected site.
We developed our WordPress integrity implementation ourselves, to be faster, more reliable, and smarter than our competitors. Our system automatically alerts our support team and places your site into immediate lockdown! Nothing is more reactive than a monitoring service that runs 1440 times a day. If you are indecisive about whether you need any additional protection from this page, at the very least get Watchtower for just the price of a coffee.
Takes your website's pulse 1440 times a day.
Royal Guard — Ready to serve, again.
May only be purchased in conjunction with Guardtower. Can not be purchased as a remedial fix to an existing infected site.
Royal Guard is the essence of loyal support. With Royal Guard, you've got a rapid response team for your WordPress site. We've got decades of experience dealing with infected websites, and we know our craft. We'll spring into action and make sure you're back up and running in no time.
We remove the infection, and we also run a complete diagnosis to determine the cause. Anyone can be a victim, and it happens unexpectedly. With Royal Guard, there is less stress, you've got the added peace of mind knowing that you're in good hands should the worse happen to your online investment.
It's like hacker cover or insurance — If for any reason your website does get hacked under our care, we'll put it right, and it won't cost you a cent more.
If your site is compromised, injected with malware or hacked, we'll begin the recovery process within two hours of being notified during business hours. If we get informed outside business hours, we'll schedule the work for the earliest possible time on the very next business day. Please note, in any case, your site will be taken down and replaced with a "service not available" page immediately.
Complete peace of mind in the event of a crisis.
Frequently Asked Questions
The fine print
You are responsible for the security and proper use of all passphrases used to access your website, and you must take all necessary steps to ensure that they are kept confidential, used correctly and not disclosed to unauthorised people. You must inform us immediately if you have any reason to believe that there has been a breach of security or trust.
Our security-focused and preventative maintenance support plans are an extension of our hosting service offering, providing additional peace of mind in case something goes wrong. The entirety of our Scope of Support document still applies, with exceptions made to areas that are superseded by this plan. Requests that are "Outside the Scope of Support" are not covered under these plans.
We can never ensure 100% protection for any WordPress site, nor can we guarantee that hackers will never compromise your site. There are numerous factors, such as the number and type of plugins installed, quality of code, and human trust, that affect the attack surface area and likelihood. If your site is compromised, injected with malware or hacked, and you have an active Royal Guard plan, we will recover it at no additional charge. In the absence of this plan, additional charges may apply for site recovery.