Frequently Asked Questions

What are Real Unique Visitors?

We believe in giving value for money. In order to provide the best value for all of our customers, we track the number of visitors your website receives each day by counting unique IP addresses. As there is a lot of variation between websites, the first two plans will accommodate up to 8000 and 25000 visitors per month respectively. If you require increased capacity, please contact our support team for pricing.

Duplicate IP addresses and detected crawlers/spiders/bots are excluded from the formula to provide an accurate representation of real people visiting your website.

Outgoing data allowances are covered in our fair use policy.

When will I get billed?

The billing cycle runs from the 17th of each month through to the 16th of the following month

Invoices are generated on 17th for the recent cycle. You pay after (and not before) usage, with payment due within 7 days.

For annual accounts, an invoice is generated on the first 17th and will cover a 365-day period starting from when you first signed up.

Give it a go now, you won’t need your credit card today.

What are your accepted payment methods?

You can pay with Visa or MasterCard. Our secure payment gateway supports recurring payments if you wish to store your card details. The name "MEDIEVALWP" will appear on your credit statement.

Does Medieval offer an email service?

Yes.

Check out our separate email service offering

Which control panel do you offer?

'Unfortunately' wouldn't be the right word to use here, but proudly, we do not offer a control panel!

A lot of the more technical aspects of hosting are usually reserved to "control panels", and you usually don't tinker with them often. Medieval decides that for you, and if you need advice or something done, just ask.

Our systems run smoothly because we do not rely on third-party integrations or ready-made solutions in order to provide a hosting platform. Our infrastructure, networking, server configurations and implementations are our own - and that puts us in a position to respond quicker to new technology as it becomes available.

Which performance plugin should I use?

Medieval recommends that you do not use any performance plugin that "caches" your content as our servers already do most of that work for you. Using these could degrade performance.

Most database objects and sessions are stored in our REDIS backend anyway.

However having said that, there are some cool plugins that create static versions of your content and adopting these is up to you to decide.

Also, with HTTP/2 you no longer need to merge your scripts anymore. These micro-optimisations are not required and may even hurt your website performance.

What is "managed" on my WordPress site?

Apart from the fact that we only host WordPress websites, we have a number of systems in place to ensure these installations are kept intact and updated regularly.

If there is a new version of WordPress available on the day, we will update it. The same goes for plugins that are available in the WordPress repository.

Checks are in place to ensure everything inside your WordPress installation has the correct ownership and permissions. We lock down WordPress really well, and having the right permissions is the most basic security best practice.

A standard installation of WordPress with unmodified core files has a ‘signature’. We compare your installation with this signature to ensure it hasn’t been modified by other means – such as trojan backdoors and nasty things happening behind both our backs.

Since the certificates issued by the Let’s Encrypt certificate authority have a 90 day expiry, our system will monitor and renew certificates automatically if they have less than 30 days to go. Another thing you don't need to do.

If your domain name is no longer pointing to your website (mis-configured, rogue employee or simply expired), We will automatically email you to let you know.

And, last but not least, we backup your site every day.

Help! my website is hacked! Can you help?

We have good experience in removing infections from WordPress sites.

In most cases, we'll roll back your website to an earlier backup and compare that to the hacked version in order to understand what is different. After speaking with you we can perform the most appropriate action depending on database revisions, uploads, frequency of edits etc.

Usually within 2 hours, we've established the cause and provided a fix. If it takes longer than this we may charge a nominal fee for the extra time.

If you are moving a hacked site over to us to fix (from another provider), we charge per quarter hour to diagnose and troubleshoot (minimum 1 hour).

Do you offer a migration/transfer service?

YES we do! We'll transfer your site over to us for free, provided that we have access to it. We can also advise on DNS record changes, in order to point your domain name to us.

What is caching?

Caching is storing anything like a database request, or a page request, something that is likely to be used again. These objects are stored temporarily in or on a much quicker medium - so that it can be accessed over and over again (as long as that data doesn't change). This means we don't need to go to the original source all the time for the same piece of data.

We utilise varying degrees of caching throughout our infrastructure to reduce the amount of time it takes to load or look up something that is requested quite frequently.

Have a question not answered here?

Please include your phone number if you wish for us to call you.